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Taylor USA, a division of Lifetime Brands, Inc., maintains a commitment to your satisfaction that spans more than 150 years. It is our goal to bring you the best selection of the highest quality products possible.

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Bath Scale Troubleshooting

  • Remove the battery from the scale. 
  • Set the scale on the floor (no carpet) without the battery in place.
  • Stand on the scale for 10 seconds (still without the battery).
  • Carefully replace the battery without pressing any buttons or activating the scale.
  • Set the scale on the floor (no carpet) with the battery in place.
  • Using only one foot, tap the scale or apply just enough pressure to turn on the display. IMMEDIATELY REMOVE YOUR FOOT. (It should show dashes or zeroes.)
  • Let the scale turn off.
  • Step on the scale for a weight reading.

Please email us or call 1-866-843-3905 if the above procedure does not fix the problem with your bath scale.