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Bath Scale Troubleshooting
- Remove the battery from the scale.
- Set the scale on the floor (no carpet) without the battery in place.
- Stand on the scale for 10 seconds (still without the battery).
- Carefully replace the battery without pressing any buttons or activating the scale.
- Set the scale on the floor (no carpet) with the battery in place.
- Using only one foot, tap the scale or apply just enough pressure to turn on the display. IMMEDIATELY REMOVE YOUR FOOT. (It should show dashes or zeroes.)
- Let the scale turn off.
- Step on the scale for a weight reading.
Please email us at the Consumer Services Helpdesk or call 1-866-843-3905 if the above procedure does not fix the problem with your bath scale.