Customer Service

Customer Service

Our Commitment

Taylor USA, a division of Lifetime Brands, Inc., maintains a commitment to your satisfaction that spans more than 150 years. It is our goal to bring you the best selection of the highest quality products possible.

Use the links at the left to view our shipping and return policies, Terms of Use, Privacy policies and more.

Have questions?

Can't find what you're looking for? Just go to our Contact Us page and we'll be happy to help.



Bath Scale Troubleshooting

  • Remove the battery from the scale. 
  • Set the scale on the floor (no carpet) without the battery in place.
  • Stand on the scale for 10 seconds (still without the battery).
  • Carefully replace the battery without pressing any buttons or activating the scale.
  • Set the scale on the floor (no carpet) with the battery in place.
  • Using only one foot, tap the scale or apply just enough pressure to turn on the display. IMMEDIATELY REMOVE YOUR FOOT. (It should show dashes or zeroes.)
  • Let the scale turn off.
  • Step on the scale for a weight reading.

Please email us at the Consumer Services Helpdesk or call 1-866-843-3905 if the above procedure does not fix the problem with your bath scale.