If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund. Sale and Clearance merchandise may be returned within thirty (30) days of purchase.
Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. Should you wish to return an item, please follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.
If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/taylorusa.
Or you can follow the steps below:
Please allow 4-6 weeks to process your return.
Exchanges cannot be processed either online or by mail. Please return the merchandise for credit and place a new order. If you need assistance, click here for Consumer Services.
It is our goal to help you in any way we can. Please call us at 866-843-3905 with any questions or concerns. We are available Monday through Friday, 8:00am to 5:00pm MST.
For all Wholesale Customers/Distributors please call 800-289-0944 or email firstname.lastname@example.org for any issues regarding a return or defective items or to request a return authorization.